Since the introduction of the Treating Customers Fairly (TCF) initiative in 2004, the industry has undergone considerable debate and change in developing strategies. In 2007, the FSA focus moves to consideration of implementation and embedding TCF strategies.

Consideration of TCF needs to be evident at all levels within firms and be seen to be addressed in areas such as product design, complaints handling and the treatment of customers by staff at all stages of their dealings with the firm. This website is designed to provide you with the essential information you need to understand the TCF agenda, and provides articles and learning resources that will help you implement TCF strategies that will satisfy both regulatory and customer expectations.

The ifs School of Finance is the leading provider of educational solutions to the financial services industry. Consideration of the TCF initiative is a consistent theme throughout our qualifications and forms the specific focus of our TCF themed qualification, the Certificate in Regulated Customer Care and the TCF themed competence maintenance solutions.

This site and the ifs School of Finance services mentioned in it have been developed with the support of the Mortgage Code Compliance Board (MCCB).